I got a brand new Apple Card and it has no balance on it what is the issue
Timmy_231
User level: Level 1 (4 points)
User level: Level 1 (4 points)I got ripped by Apple
Posted on Sep 15, 2026 5:48 PM
5 replies
Smilin-Brian
User level: Level 10 (97,882 points)
User level: Level 10 (97,882 points)Sep 16, 2026 1:40 PM in response to Timmy_231
Check your sales receipt.
- If the card doesn’t appear on your sales receipt, that usually means the card was never activated at purchase.
- If the card appears on your sales receipt, then that usually means that the funds were already used.
Contact Apple Support with the receipt and serial number; only they can verify the card’s activation status and help resolve the issue.
Good Luck! 👋🏼😉
Smiliñ 😎 Brian
Katana-San
User level: Level 10 (124,115 points)
User level: Level 10 (124,115 points)Sep 16, 2026 8:54 PM in response to Timmy_231
Hello~ Where did you buy this gift card? Apple? From a store with unsecured gift cards hanging about? Click on below…
Go ahead and contact Apple for assistance. I only buy Apple gift cards from link below…
~Katana-San~
Jeff Donald
User level: Level 9 (64,078 points)
User level: Level 9 (64,078 points)Sep 15, 2026 5:55 PM in response to Timmy_231
Apple Card is a credit card on the MasterCard network. I suspect it’s an Apple Gift card and I’ll ask the moderators to move you post. Good-luck.
Mac Jim ID
User level: Level 10 (105,996 points)
User level: Level 10 (105,996 points)Sep 15, 2026 6:17 PM in response to Timmy_231
Where did you purchase it? You may have been ripped off right in the store if they are displaying the Gift Cards on a rack that is available for anyone to tamper with them. That is pretty common and retailers know it, yet they still fail to protect their customer purchases. Ironically they may lock up products that are stolen from them. I would never recommend purchasing any Gift card from a retailer who does not secure their Gift Cards.
Phil0124
User level: Level 10 (242,520 points)
User level: Level 10 (242,520 points)Sep 16, 2026 2:03 PM in response to Timmy_231
Assuming you mean an Apple Gift card, see the following support document to try to get the code or balance sorted out.
click here ➜ If you can't redeem your Apple Gift Card or App Store & iTunes Gift Card - Apple Support
Originally posted at discussions.apple.com/thread/256357716