User level: Level 1 (4 points)I downloaded multiple songs off of an album and it was only going to cost a little over a dollar to purchase the rest of the album so I tried to purchase it and it gave me an error message. Now iTunes wants to charge me full price to get the rest of the songs even though I have purchased a bunch of them.
Posted on Sep 15, 2026 8:20 PM
User level: Level 9 (74,110 points)Sep 18, 2026 2:32 PM in response to Jwsylvia
Hi there
Please try this
Sign Out and Back In: Open your device settings or the iTunes/Music app, sign out of your Apple ID, restart your device, and sign back in to refresh your purchase history and clear cached pricing.
Wait for System Refresh: Sometimes Apple's servers take a few hours to clear the failed transaction error and restore the discounted "Complete My Album" price option.
Contact Apple Support: If the price does not revert, go to Apple Support - Report a Problem or contact support directly. Explain that an error interrupted your "Complete My Album" discount, and ask them to clear the glitch or adjust the pricing for the remaining tracks.
Originally posted at discussions.apple.com/thread/256357776