How to access previous Apple Account without old phone number?

TeamNursesRock · 2026-09-16T01:34:00+00:00

Hi. Trying to retrieve previous Apple Account. I no longer have access to the old cellphone/number. How can I login without the old cellphone number? Thanks! [Re-Titled by Moderator] Original Title: Previous Apple Account

1 reply

WheelieNick

Level 9 (74,110 points)

Sep 16, 2026 3:42 AM in response to TeamNursesRock

You can start the account recovery process without your old number by going to the Apple Account Recovery Page.

Go to the recovery page: Visit iforgot.apple.com or use the sign-in screen on an Apple device.
Enter your Apple ID: Type in the email address or username for the account you want to retrieve.
Select no access: When prompted to enter a verification code sent to your old number, choose "Don't have access to this number" or "Can't use this number".
Provide a new number: Enter a current, active phone number where Apple can reach you with text messages or calls.
Verify your email: Apple will send a confirmation code to the email address tied to your Apple Account.
Wait for recovery: Apple will review your request. This wait time can range from 24 hours to several days depending on the security details you can provide. Apple will text or call your new number with instructions once the waiting period ends.