User level: Level 1 (4 points)I have a pending USD 19.99 Mobile Legends purchase for 1,000 Diamonds. I never received the Diamonds, and I don't have a payment card. This pending purchase is preventing me from updating my apps. I need help removing or resolving this pending charge.”
Posted on Sep 16, 2026 2:32 AM
User level: Level 9 (74,110 points)Sep 16, 2026 3:40 AM in response to kinley263
To clear a pending in-app purchase that is blocking your app updates, you must resolve the transaction through the app store that registered the charge.
Open the Settings app on your iPhone or iPad.
Tap your Name (Apple Account), then select Payment & Shipping.
Look for any prompt to Fix Payment or an unpaid balance.
Clear the unpaid balance
Opt in for a refund of you never have received the diamonds
User level: Level 10 (93,009 points)Sep 16, 2026 3:49 AM in response to kinley263
If you do not have another payment method listed to pay for the purchase, you can add and use your Apple Account balance to pay for the In-App-Purchase, if Apple Gift Cards are available fo your region, this will also work:
What you can buy with your Apple Account balance - Apple Support
Redeem App Store & iTunes Gift Cards, Apple Music Gift Cards, and content codes - Apple Support
Not all In-App purchases can be refunded by Apple, especially consumable items in games.
Request a refund for apps or content that you bought from Apple - Apple Support
In that case you should contact the developer of your app about that, as explained in this article:
How to contact an app developer - Apple Support
Originally posted at discussions.apple.com/thread/256357974