User level: Level 1 (4 points)Hello everyone. I really need your help. How can i access the iphone and macbook air of my twin sister who sadly passed away last August 2026. I really need to access her files so that i can access her mobile banking in order to settle her credit card obligations. There are money left in her online accounts. Please everyone help me.
[Re-Titled by Moderator]
Original Title: How can i access the iphone and macbook air of my twin sister who sadly passed away last August 2026
Posted on Sep 16, 2026 9:02 PM
User level: Level 10 (97,882 points)Sep 18, 2026 12:12 AM in response to peachy_617
Welcome and thank you for reaching out. 🤗
Apple requires a court order or Letters Testamentary for access to a deceased person’s devices.
As executor, you should contact Apple Support with the death certificate and legal documents to request access.
For more information, learn how to → request access to a deceased family member’s Apple Account.
Good luck! 👋🏼😉
Smiliñ 😎 Brian | Community Volunteer
User level: Level 10 (105,996 points)Sep 16, 2026 9:06 PM in response to peachy_617
Firstly, sorry for your loss. Not even Apple can gain access to the Mac or iPhone that is locked and they don't know what the Passcode/Password is either. They do provide a Support Article for gaining access to some iCloud data on a deceased family members account, so you can see if that would help you.
Request access to a deceased family member’s Apple Account - Apple Support
User level: Level 10 (124,115 points)Sep 18, 2026 10:59 AM in response to peachy_617
Hello~ You have been provided with the correct information but I just wanted to let you know that you are in my thoughts.
~Katana-San~
Originally posted at discussions.apple.com/thread/256358673