User level: Level 1 (4 points)macbook neo not turning on after trying to update to macos 26.7
The software downloaded ok but when installing the screen stuck on ‘less than a minute’. I forced shutdown, turned it back on and went to software update, scrolled down for 26.7 update where it said install now. I clicked on that and then the laptop powered down and won’t turn back on again. I’ve tried holding the power button down for 10 secs as recommended, but still nothing. Any help please ?
Posted on Sep 17, 2026 6:25 AM
User level: Level 10 (123,805 points)Sep 17, 2026 7:26 AM in response to Starkinio
Connect the MacBook Neo to its power adapter and disconnect all accessories.
Make sure the adapter and charging cable are firmly connected and, if possible, verify that the Mac is receiving power.
Apple recommends checking the power connection and removing accessories when a Mac doesn't turn on. Apple: If your Mac doesn't turn on
Press and continue holding the power button. If Loading startup options or the Options gear appears, select Options >> Continue to enter macOS Recovery.
From Recovery, you can use Disk Utility to check the startup disk and, if necessary, reinstall macOS without first erasing the disk. Apple: How to start up from macOS Recovery Apple: How to reinstall macOS
If an Apple logo or progress bar appears, allow the startup process to continue.
Because the Mac was in the middle of a macOS installation, avoid interrupting it again unless there is a specific reason to do so. Apple: If your Mac starts up to an Apple logo or progress bar
If the Mac remains completely unresponsive and Recovery cannot be accessed, Apple documents a firmware revive for certain startup and macOS installation problems on compatible Macs.
A revive does not erase the Mac; a restore does. Apple: How to revive or restore Mac firmware
The important next detail is what happens when you hold the power button: Startup Options, an Apple logo or progress bar, a blank screen, or no response at all.
That will determine the appropriate next step.
User level: Level 10 (123,805 points)Sep 17, 2026 9:14 AM in response to Starkinio
Sorry to hear that
Have the computer evaluated by the Professionals who have the Special Hardware Software and Expertise to diagnose the issue and offer possible solutions
Make an Appointment at the Apple Genius Bar or call 1 800 MyApple and have them evaluate the computer
Other location Call Centres
User level: Level 1 (4 points)Sep 17, 2026 8:38 AM in response to Owl-53
When holding the power button there is no response at all
Originally posted at discussions.apple.com/thread/256358957