How do I use Apple Account balance for ChatGPT Plus subscription in Canada?

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I changed my Apple Account region to Canada. I have CAD $25.00 in my Apple Account balance and no unpaid balance.

I am trying to purchase a ChatGPT Plus subscription through the App Store for CAD $24.99, but I get the message “Insufficient Store Credit Remaining” and Apple asks me to add a payment method.

I don’t have a Canadian bank card or PayPal. Could you please check why my Apple Account balance cannot be used for this purchase and whether I can use my existing CAD $25 balance to pay for the subscription?

[Re-Titled by Moderator]

Original Title: ?

Posted on Sep 18, 2026 10:36 AM

2 replies

Mac Jim ID

Level 10 (105,996 points)

Sep 18, 2026 10:46 AM in response to Ulvika

Yes, the tax is added to the amount you see for any purchase in the App Store. The final amount can vary widely between regions and locations in that region where the tax rate differs.

Also some purchases will require you to have a card on file, even when paying with funds from the Apple Account and some subscriptions will not use your Apple Account at all.

Some purchases might require that you have a credit card on file, even if you use your Apple Account balance to make the purchase.
Some subscriptions might not be charged to your Apple Account balance.

What you can buy with your Apple Gift Card or Apple Account balance - Apple Support

But since you are seeing the message that there is an insufficient store credit remaining, it does appear to be related to the tax issue where you don't have enough funds after that has been added based on your location.

Niel

Level 10 (756,437 points)

Sep 18, 2026 10:38 AM in response to Ulvika

Check the tax rate. If it isn't that, the people on these boards won't know; click here and contact Apple Support through the "Get more help" or "Tell us what’s happening" section at the bottom of the page.

(264982)

Originally posted at discussions.apple.com/thread/256359921