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Unable to log into Disney+ with Apple apps

unable to log in to disney +

im unable to log in on any Apple device/apple app , i can login on my MacBook but that doesn’t have an app.

iPhone & Apple TVs say either don’t have permission or problem with email address. I can log in with smart tv with the same details. Yes I have an active subscription, this has been going on for a few weeks , Disney state my email was the problem & said to use another & re subscribe but that would loose all profiles & all watch/search histories

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