User level: Level 1 (4 points)Issue: trackpad and keyboard stops responding when macbook air m4 left open without input for ~10 minutes. Screen goes dark and the only button that works is the power button. Trackpad feels like it's been pressed and can't be pressed.
Issue resolves itself after leaving the macbook closed for some time (function returns to the trackpad and keyboard), but a solution to it happening in the first place would be appreciated.
Posted on Sep 20, 2026 6:35 AM
User level: Level 7 (20,243 points)Sep 20, 2026 8:17 AM in response to AppleDecored
A few suggestions to help resolve this:
Leave the Mac in safe mode for a while. Does the problem occur? If it does not occur, that likely means that there is something installed that is conflicting with macOS and causing the problem. If the problem still occurs in Safe Mode, that makes it more likely that there is a hardware problem but it is not 100% definitive because these issues can still occur in Safe Mode, say if a file was removed that the Mac needs to run properly under your account/login.
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You can read the report, it reveals no personal nor identifying info, only some technical details about how your Mac is configured. That info will be read by people here and they may be able to identify something for you to change or remove that will eliminate the problem.
Originally posted at discussions.apple.com/thread/256361179