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New apple account. Don't remember old one. Can't list prior purchases for pages or numbers in App Store since they came with new Mac

Problem getting pages and numbers updates due to changed apple account and I can't list prior purchases since account has been renamed and old is lost


Tahoe 26.6.2 Macbook Air 2025


Changed apple account, don't have old account, and can't get numbers, pages updates (and can't list prior purchases). I didn't pay for them from Apple - they were part of my new macbook so there won't be a receipt. The suggestion (automatic pull of a resolution from 4 yrs ago so how accurate and safe is is - there are a lot of people who still have the same question) said to delete current sw and get new sw from App Store but will I then have to pay for it? It's a seriously scary thought.

1 reply

Pages, Numbers, Keynote, iMovie, and GarageBand are all free to redownload from your new Apple Account. If you customized your order with Final Cut Pro or other paid software, click here and contact Apple Support through the "Get more help" or "Tell us what’s happening" section at the bottom of the page.


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