Apple TV app on PlayStation 5 can freeze and becomes unresponsive after most recent update

you can try reporting the issue to their feedback

Feedback - Apple TV App - Apple

it does it on my Roku too as well as my PS5 so i assume it’s probably across most platforms

So I tried the AI support assistant, and unsurprisingly, it was completely useless.

It suggested I report a bug, but there is no way to report a bug without joining their beta program or developer services, and they don't even list the PS5 app.

It then suggested I talk to a support person, but I guess since it's the weekend, I couldn't do that, either.

So on Monday I'll try to talk to a person again and report it there, and point them to this thread in hopes of getting this sent to the developers.

Thought I was the only one experience this. Started all of a sudden during the new Spiderman movie. Every 10 minutes or so, the frame freezes for a few seconds and then it resumes. Happens of course on any other Apple content ax well. Tried trouble shooting my connections on console and router. But it happens only on the PS5 Apple TV app. I have cable Gigabit and everything else via ethernet or Wifi works perfectly fine. It's not a huge dealbreaker but still very annoying and needs a fix.

I’ve also been experiencing this issue. I noticed it the most when trying to stream the F1 races. About every 10-ish minutes, the stream freezes for anywhere between 5 and 20 seconds then “catches” back up to itself. I’ve also noticed it when trying to watch movies from my own library. I’ve tried several different DNS settings on my PS5 thinking the network might be the issue, but it hasn’t made any difference. It’s super annoying and I desperately want apple to at least look into this as a legitimate bug.

To update, this is definitely still happening but only with content that seems to be specifically streamed from Apple. I'm also watching Mad Men which is streamed through AMC, and don't get the delay at the 10 minute mark like I would with Dark Matter or any other specific Apple content.

Oh thank god its not just me/my PS5.

Good to learn its a common issue, and limited to PS5...guess ill switch to my family's smart TV for now?

It’s safe to say there’s a memory leak somewhere on the app. I’ve concluded it’s clearly Apple at this point and will be corrected in the future at some point. Happy Halloween everyone.

Okay, glad to see this isn't just happening to me. I haven't had the app close, but it does freeze a few times per episode, and yeah... it started after the update, so I didn't think it was related to my connection.

Yup. Exactly the same symptoms here too; every 10 minutes or less, the show will freeze for a couple of seconds, and it only started happening recently.

PS5: v.26.06-14.10.00.03-00.00.00.0.1

AppleTV: v1.000.039, updated 01/10/26

So of course after I post this it now just stopped doing this the other day and has been fine now (for now). Not sure what it was but hoping something got fixed on the backend. If it starts again though I’ll submit to the link that was posted at the top.

Huh, that's interesting. Not sure you could have done anything, because, well, it's a PS5, not a PC. lol

But it was still happening for me last night, so I don't think they fixed anything on the backend.

Same here, after the app update last week. I’ve uninstalled and reinstalled the app but it didn’t fix the issue. Has to be some sort of bug with the app and it’s really annoying. Was working fine before the latest update.

Happens to me as well as of the recent PS5 and Apple app updates. Also happens occasionally on PlutoTV, Tubi, and much less often on Netflix so I’m not so sure it’s Apple only. It’s definitely happening a lot more often on the Apple app. Watching a show or movie is almost unwatchable.

Happening for me as well. Seems to freeze for about 5 seconds every ten minutes or so of video. Every episode of Slow Horse S6. Oddly it does NOT freeze on Britbox shows inside the same app, just AppleTV stuff

I haven’t reported this yet but I’ve definitely only seen it on Apple TV app. It happens every 11-12 minutes. I’ve switched from wired to two different WiFi networks (don’t ask) with no change in behavior. Every 11 to 12 minutes it freezes for a few seconds like clockwork.

Happens for me as well on PS5 Pro. Restarting the system doesn’t appear to help. Seems like a memory leak or something but not sure.

You are not the only one. Have same issue on PS5 Pro. It's happening since last update couple days ago. Just reported this through the link provided here.

This is also happening to me (PS5 pro)

freeze and unfreeze sporadically

I have the same issue ( PS5 pro )

I thought it was my internet at first. Glad i'm not the only one. Guess i'm gonna watch Dark Matter on my Android TV for now on.

Happening here with PS5 as well. No other streaming apps experiencing this.

still having this issue, glad I am not the only one. I hope they’ll fix it soon

Still happening. Very annoying. Doesn't happen to Prime app on the same console, so it's a problem with the AppleTV app, right? Come on Apple. Fix it please.

I thought it was a PS issue. No. Every 7-14 mins Apple TV just pauses for a few seconds. Only Apple. Not prime, Netflix, etc

Same issue on my ps5 pro. Got the 3 month trial of Apple TV and the freezing is making it an easy to not keep the app.

The 10/27/2006 app update did not fix this issue on my ps5 I have the exact same freezing issue as of 11/08/2026