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Error 'not valid or not supported' when resetting Apple Account password

Hello, I need help with my Apple Account.
My Apple Account email is ***
I have used this account successfully before, but now when I try to reset the password on iforgot.apple.com, I receive this error:
“This Apple Account is either not valid or not supported.”
Could you please check the status of my account and tell me whether it is locked, disabled, inactive, or recoverable?
I can provide any information required to verify ownership of the account.




[Edited by Moderator]

1 reply

This is a public user to user forum, you have not reached Apple support.


Request access to your account at https://iforgot.apple.com/unlock