Level 1 (49 points)

account access under media and purchase

ios update 27.0-27.0.1

Media and purchases> Account Access / missing apple music and lists apple tv channels instead showing no app with access, but everything works in Apple one.

Then , if you sign in at apple music on web and sign out it adds the apple music back with apple tv channels then shows access ( 1 app with access to web tv player apple music podcasts).

I spoke to one advisor who said her personal iPhone and iPad showed that as well; however, that’s not right.

one iPhone shows apple music the other identical iPhone shows apple tv channels . Both set up same way and both have apple one and add on subscription.

This issue is currently under review with support and engineering but I am looking to see if anyone else sees that displayed under account access in media and purchases.

contact support if you do.

My iPhone is correct though and the iPad.

Media and purchases> account access> Apple music

Posted on Oct 18, 2026 8:33 AM

2 replies

WheelieNick

Level 9 (74,110 points)

Nov 8, 2026 7:57 AM in response to Flustered1

Hi there

Please try this

Verify Account Consistency: Ensure you are signed into the exact same Apple Account across iCloud, Media & Purchases, and Apple Music on all affected devices.
Contact Support: Because this behavior is a known display or synchronization bug currently logged with Apple engineering, you can report it directly

Flustered1 Author

Level 1 (49 points)

Nov 10, 2026 3:13 AM in response to WheelieNick

Thanks Wheelie . It is under microscope right now. Signin on accounts is fine.

family member has it . just wondering if anyone else had issue. Thanks for responding!

Originally posted at discussions.apple.com/thread/256378390