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crazam
User level: Level 1 (8 points)

Apple Austin store is scamming me.

I purchased two Mac book nanos for my friends kids. Apple delivered 1. They were both on the same shipping tag so both were marked delivered. The driver told me all I could do was call support. Support opened a case and this morning Apple sent me this response “We have completed our review with the carrier regarding your shipment and have determined that we are unable to provide a replacement or process a refund.” This is crazy. There is no way two boxes fit in this tiny bag marked 1 of 1. I have been a loyal customer of Apple for 20 years. This will end that relationship. What options do I have?

Posted on Nov 2, 2026 2:35 AM

3 replies

HWTech
User level: Level 9 (78,350 points)

Nov 2, 2026 11:42 AM in response to crazam

Make sure to keep all packaging & paperwork including packing receipts & shipping labels as they can help prove your case if the packaging used to ship the device(s) is too small for more than a single device. Also, keep a copy of all correspondence with Apple include CaseID#s.


[Edited by Moderator]

lkrupp
User level: Level 7 (28,946 points)

Nov 2, 2026 9:26 AM in response to crazam

You mention the Austin Store. Is that where you ordered them or online? Remember there’s a middle man in between you and Apple, the delivery service. Apple likes to use FedEX so do you have a tracking key from FedEX (if that’s who delivered it) or some other delivery service. If the tracking key says both were delivered then I would suspect fraud by someone along the delivery path, not Apple intentionally scamming you. It happens a lot if there’s an unscrupulous employee somewhere in the delivery chain.

John Galt
User level: Level 10 (162,806 points)

Nov 2, 2026 7:27 AM in response to crazam

All Apple contact options are provided in the link at the bottom of their web pages:


Contact Apple


As much as we like to help, none of the participants on this user-to-user support site can do a thing to correct or preserve your relationship with Apple. I will ask the site Moderators to relocate your post to a section likely to receive more visibility though. This one is for Older Hardware which doesn't seem appropriate.

Originally posted at discussions.apple.com/thread/256387375