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Maxio
User level: Level 1 (14 points)

CAUTION! Apple trade-in process is flawed

trade-in apple process is flawed - I have been using the apple trade-in process for many years with no issues. This time however, I sent in my iPhone 16 pro max, and Apple received an iPhone SE. So, something happened between Fedex and Apple's warehouse. I've never owned and SE model. Apple doesn't track serial numbers so no way to track who owned that phone. Basically I got ripped off. If I reject the trade-in offer, I get someone else phone returned to me. I did everything right, but it's my word against FEDEX and Apple. Word of caution, even if you have your old serial number, Apple will not follow through. Trading in your phone using the return kit is at your own risk.

Posted on Nov 5, 2026 3:06 PM

4 replies

Mac Jim ID
User level: Level 10 (105,996 points)

Nov 5, 2026 3:12 PM in response to Maxio

I have always used the In-Store trade in process for these benefits:

  • On the spot trade in value, so no chance of it being devalued after evaluation.
  • No reliance on carrier for delivery or any damage that occurred during delivery which is difficult to prove.


My recommendation, always do the in-store trade in. Of course, some may not have a store near them and that is not possible, but if the inconvenience is an hour drive it is definitely worth it in my opinion.

Chattanoogan
User level: Level 8 (43,489 points)

Nov 7, 2026 6:09 AM in response to Maxio

I think we can all certainly understand your feelings.


I suspect (without any real evidence) that the entire mail-back process is handled by sub-sub-subcontractors to Apple in “undisclosed (leased warehouse) locations.”


This lack of visibility, potential for human error, and inherent subjectiveness — coupled with the $$$ value of the return — would be sufficient for me to make the 100 mi one-way trip to our nearest Apple Store.

Maxio Author
User level: Level 1 (14 points)

Nov 5, 2026 4:26 PM in response to Maxio

I'm still furious. Basically Apple questioning my integrity and my word. I had no choice but to accept the trade-in due to the fact that they were going to return to me a lesser phone that what I had shipped them. I have no idea if Fex Ex burned me or Apple. It's infuriating. It's like admitting guilt to a crime I didn't commit.

Chattanoogan
User level: Level 8 (43,489 points)

Nov 5, 2026 3:17 PM in response to Mac Jim ID

Well stated.

Originally posted at discussions.apple.com/thread/256389455