Bought a 12.9-inch M2 iPad Pro, but Apple’s sign-in email says 11-inch

I know this is a bit obsessive to revisit years later, but I’m still curious whether anyone else had this happen.

I bought a 12.9-inch M2 iPad Pro (6th gen) in 2023, and I’m pretty sure I signed into iCloud while setting it up that day. But the Apple email from that exact date says:

“Your Apple ID was used to sign in to iCloud on an iPad Pro 11-inch (4th generation).”

I’m sure I bought the 12.9-inch, although I’ve since sold it. Since the 12.9-inch sixth generation and 11-inch fourth generation were both M2 models, I wondered whether Apple could have mixed up the model names in the email.

Has anyone with a 12.9-inch M2 received that same email naming the 11-inch or faced a similar case of misidentification? I mean the model in the actual sign-in email.

Posted on Nov 5, 2026 2:53 PM

1 reply

WheelieNick

Level 9 (74,110 points)

Nov 6, 2026 7:27 AM in response to manconfused

The 12.9-inch iPad Pro and the 11-inch iPad Pro were announced on the exact same day shipped with the exact same M2 system architecture, and ran the exact same initial build of iPadOS. Because their internal hardware identifiers were structurally sequential and tied to the identical M2 platform, Apple's notification script occasionally misread the device handshake upon initial setup, pulling the wrong consumer-facing name from its database for the security alert.