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howardfrombronx
User level: Level 1 (4 points)

Two-factor Authentication Not Working, Locked Out of Apple Account

two facter autherication its A big problem for me as of late, a few weeks ago I got locked out of my account because it was said that I did not or I forgot my password, which I didn’t forget because I have it saved and then I’m on the computer and it’s asking me for my password or is asking me for the two factor authorization. This is not working. We need help here. I’m ready to delete everything off my phone and start over new, and now they’re telling me that that’s not possible.. right now I am not liking Apple very much. I’m not liking my iPhone very much. It’s too intrusive and even though I had someone to help me decide back in, I submitted my credit card, my phone number, my address. I still was left out of my service for almost , almost a week. something need to be changed? Something need to be done

Posted on Nov 6, 2026 8:45 AM

3 replies

Mac Jim ID
User level: Level 10 (105,996 points)

Nov 6, 2026 9:34 AM in response to howardfrombronx

Use Account Recovery. Two Factor Authentication works, but you have to make sure to update your Trusted Phone Number is you no longer have access to a device for the number you previously entered. Follow the steps here for Account Recovery and review carefully the actions that may automatically cancel the request.

https://support.apple.com/en-us/118574


There are 2 ways to remove an account from your phone:

  • Use the Password, which is the problem you have now. You won't be able to remove the account until you have used Account Recovery to reset the Password, then once that has been done the account can be removed.
  • If you have the original Purchase Receipt from Apple or Authorized Apple Seller, you may be able to use the Activation Lock removal request to remove that account.

https://al-support.apple.com/#/al/agreement



Mac Jim ID
User level: Level 10 (105,996 points)

Nov 6, 2026 12:47 PM in response to Christine2662

Christine2662 wrote:
I've already reset my password, changed and added trusted numbers, and waited through the recovery period. It still says "too many codes", even with a new number.
I don’t know what to do

Have you waited at least a full 24 hours without requesting a singe verification code or signing into your account on a new device where a code would be required?

Christine2662
User level: Level 1 (8 points)

Nov 6, 2026 11:09 AM in response to Mac Jim ID

Hello.


Could you please help me too, my problem is:


I can't sign in to my second Apple Account. All Apple text messages reach me, except the sign-in verification code. The site says too many codes were requested, but I never received any. Before that it was ok.


I've already reset my password, changed and added trusted numbers, and waited through the recovery period. It still says "too many codes", even with a new number.


I don’t know what to do

Originally posted at discussions.apple.com/thread/256389851