User level: Level 1 (4 points)Hi, I purchased the apple Mac neo a couple weeks ago so i was able to use the student discount, but now the Mac is ready my payment has declined and wants me to pay the original price
Posted on Nov 6, 2026 10:24 AM
User level: Level 10 (85,896 points)Nov 6, 2026 10:42 AM in response to Jakewigginton
We are other end users like you with zero access to Apple's sales data. Apple does not respond here.
Did you buy directly from Apple or through a reseller? If directly from Apple (walk-store or Apple Online Store):
Any email directly from Apple about the sale will have a section at the botom labeled, "Questions." That hagive you way to inquire about the order.
If you bought through any reseller, you must work with them.
Is it possible your student status does not meet Apple Terms and Conditions?
User level: Level 10 (162,806 points)Nov 6, 2026 4:15 PM in response to Jakewigginton
We cannot know the reason your payment was declined. Start over again using a different form of payment. It may or may not have anything to do with an educational discount.
Shop for K-12 or Shop for College as appropriate.
Originally posted at discussions.apple.com/thread/256389855