Unofficial archive. This is a read-only, community-run archive of the Apple Support Community. It is not affiliated with or endorsed by Apple Inc.

Apple TV app only shows Apple TV+ kids content and restriction errors

TV app bugs ahead:


When trying to watch Slow Horses on my ATV recently, I switched to my profile, but found that only ATV+ kids content was available to me. On my other devices, I could watch the full slate of ATV+ shows - but no matter what, none of them would be available on the tv. When I searched for a particular show, it would be found, but when I would click it I’d receive a “Content Unavailable” error message.


So (as any weird nerd does) I blew up the ATV - did a complete factory reset. It was interesting to experience the onboarding process - which I haven’t see in around a decade.


But the reset didn’t fix the issue. Still only kids content available. Now when I try to search, in the 27.2 update I get a “… is not available because content restrictions are turned on” error. You guessed it - no content restrictions are enabled.


Wondering if anyone has ever dealt with this. I may do another log out of my profile - but it’s a big pain to do because it throws off HomeKit.

0 replies

There are no replies.