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Broders65
User level: Level 1 (5 points)

iPad locked after restore due to forgotten Apple ID password and updated contact info

Hi all, Ive done a restore on my sons ipad because he forgot his passcode. He cant remember the password he used when he orginally set up his ipad (i know the email), but he has since changed his email and phone number, any help would be great

Posted on Nov 8, 2026 9:47 AM

1 reply

LotusPilot
User level: Level 10 (334,506 points)

Nov 8, 2026 9:52 AM in response to Broders65

Apple Account (AppleID)


You'll need the Apple Account (AppleID) and associated password. If these have also been forgotten, they can be recovered here:

https://iforgot.apple.com


To recover your credentials, you’ll need access to one of the following:

  • Your primary email address mailbox that corresponds with your AppleID
  • Any of the secondary/recovery email addresses that should be configured for your AppleID account
  • Any of the trusted telephone numbers (fixed line or Cellular/Mobile) that are associated with your AppleID


More information about recovery of your AppleID and associated Password:

If you forgot your Apple ID - Apple Support

If you forgot your Apple ID password - Apple Support



Originally posted at discussions.apple.com/thread/256390895