iPad Pro 4th Generation fails to update iOS, crashes, and restarts

My iPad Pro 4th Generation never had any problems updating its software but recently it keeps crashing and restarting, sometimes telling me that something went wrong when restarting. I tried updating it (It's currently running on IOS 26.6.2) to 26.7.3 or even 27.2.1. It starts the update per usual with downloading the data and asking about privacy and stuff. Then it says it will update but instead it just restarts and does nothing. After restarting and checking the setting it is still on the same IOS version as before. I have tried updating it a couple of times now but it just does not work. I have about 109 GB of storage left so that shouldn't be an issue right? Can anybody help?

Posted on Nov 10, 2026 10:30 AM

1 reply

LotusPilot

Level 10 (334,506 points)

Nov 10, 2026 10:38 AM in response to kathi08

If the problem persists, it may be necessary the iPad to factory settings - a process which will restore the most recent version of iPadOS supported by your iPad. Before performing the update, ensure that you have a current iCloud or iTunes backup - as this will be used to restore your files and data:

Otherwise, you would be best advised to seek assistance directly from Apple Support. You can contact the Support Team using the Support link at top-right or bottom-left of this page. Alternatively you can initiate and manage your support cases using the excellent Apple Support App. If not already installed on your iPad, the App can be downloaded from the App Store:

https://apps.apple.com/app/apple-support/id1130498044

You might also visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to test and assess your iPad - and you can explore your available options:

Genius Bar Reservation and Apple Support Options - Apple